Application Overview Computer Guidance’s Service Management application will satisfy the dynamic needs of your service department. Call recording, work order creation, order dispatch, and cost documentation all take place within this application. Service contracts and warranty data can be entered and noted when a call is received. Service Management is fully integrated with Payroll, Equipment Accounting, Order Processing/Inventory Control, Time & Material Billing, Purchasing, and Job Cost applications. Application Highlights - Enhanced Service Calls
- Dispatch Information
- Service Contracts / Warranty Information
- Interactive, advanced Dispatch Board
- Integration with other eCMS Application
View Customer Testimonial  | Features | | Benefits |
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Maintenance and Preventive Maintenance schedules for customer equipment | | Greater control over your service operation and services revenue | Drag and drop Work Orders to mechanics, equipment, and third-party repair shops on scheduling Dispatch Board | | Improved communication across the organization as accounting, service, operations and project teams receive or are able to access service-related information | Work Order History demonstrates detail cost and revenue by work order | | Efficient call entry for improved customer satisfaction and reduced expenses | Purchase Orders are generated directly from the field | | Timely billing for improved cashflow | Automated back-up creation utilizing the Document Imaging and Electronic Workflow application | | Proactive management of Preventive Maintenance service calls resulting in increased productivity | | Flexible invoice formatting capability leveraging eForms application | | Better utilization of equipment as a result of the integration with Equipment Maintenance and Equipment Accounting applications | | Any changes made to A/P invoices can be also viewed in Service Management and T&M Billing | | | | Immediate billing to close out SRP ticket, post T&M and create invoice | | | Advanced Parts and Work Order Inquiry | |
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